Subagiyo, Rokhmat and Djamaluddin, Burhan and Ahsan, Muhamad (2021) Comparative analysis of customer loyalty in islamic and conventional banks a literature review. Al-Uqud : Journal of Islamic Economics, 5 (1). pp. 97-118. ISSN 2549-0850 ; 2548-3544
Djamaluddin Burhan_ Comparative Analysis of Customer Loyalty in Islamic and Conventional Banks A Literature Review.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (362kB)
Abstract
This paper aims to analyze customer loyalty to Islamic banks and conventional banks through variables studied from previous research. This study used a qualitative approach to research literature, with data collected from reputable international journal articles indexed Q3 to Q1 and nationally accredited Sinta 3 to Sinta 2. This study examines 55 selected articles about customer loyalty from 1998-2019. The analysis results show that the independent variables, moderating variables, and intervening variables in determining customer loyalty to Islamic banks and conventional banks overlap (have similarities).
Item Type: | Article |
---|---|
Creators: | Creators Email ["eprint_fieldname_creators_NIDN" not defined] Subagiyo, Rokhmat UNSPECIFIED UNSPECIFIED Djamaluddin, Burhan pps@uinsby.ac.id UNSPECIFIED Ahsan, Muhamad m.ahsan@uinsby.ac.id UNSPECIFIED |
Uncontrolled Keywords: | customer loyalty; Islamic bank; conventional bank |
Subjects: | 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170109 Personality, Abilities and Assessment 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170111 Psychology of Religion 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170113 Social and Community Psychology |
Divisions: | Karya Ilmiah > Artikel |
Depositing User: | Imroatul Mufidah |
Date Deposited: | 23 Nov 2021 07:12 |
Last Modified: | 23 Nov 2021 07:32 |
URI: | http://repository.uinsa.ac.id/id/eprint/1830 |