Patient satisfaction on the health services: a descriptive study at UIN Sunan Ampel’s clinic

Widayanti, Linda Prasetyaning and Lusiana, Nova and Kusumawati, Estri (2018) Patient satisfaction on the health services: a descriptive study at UIN Sunan Ampel’s clinic. Journal of Health Science and Prevention, 2 (1). pp. 22-26. ISSN 2549-919X

[thumbnail of Estri Kusumawati_Patient satisfaction on the health services.pdf] Text
Estri Kusumawati_Patient satisfaction on the health services.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (690kB)


Kepuasan Pasien Terhadap Pelayanan Kesehatan: Studi Deskriptif pada Klinik UIN Sunan Ampel

Patient Satisfaction on The Health Services: A Descriptive Study at UIN Sunan Ampel’s Clinic

The existence of service quality that convenient with patient’s expectations would have a positive impact for the continuity of UIN Sunan Ampel’s clinic. Based on it, this research aimed to observed the level of patient satisfaction at UIN Sunan Ampel’s clinic and conducted with a Cross Sectional approach. The population of this study were all patients of UIN Sunan’s Clinic during May 2017. Sampling was collected by an incidental sampling. with 30 patients acted as respondents. The data was taken by questioner. The results of data collection were presented with frequency distribution tables in the form of graphs or diagrams. The survey results showed that the characteristics of the patient were 87% less than 20 years old, 70% female, 73% satisfied with clinical service, 87% satisfied with clinic service, 82% satisfied with the registration time at the clinic, 73% long service time of clinic pharmacy, 90% satisfied with clinical hygiene. It was expected that this research can be developed by further researchers for the better service qualityat UIN Sunan Ampel’s Clinic.

Item Type: Article
Widayanti, Linda Prasetyaning
Lusiana, Nova
Kusumawati, Estri
Uncontrolled Keywords: Patient satisfaction; health services
Subjects: 11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111708 Health and Community Services
Divisions: Karya Ilmiah > Artikel
Depositing User: desiana ekasari
Date Deposited: 16 Nov 2021 07:41
Last Modified: 16 Nov 2021 08:40

Actions (login required)

View Item
View Item